Here you can find the most frequently asked questions
If you have any questions or need further assistance, please don't hesitate to reach out to us via email at sales@jerseysportswear.com. We're here to help!
Q: “What is turn-around time for orders? ”
Our turnaround time for all orders is 2-3 weeks, including production and shipping
Q: “Do you offer Free Shipping?”
Yes, we offer Free Shipping for all order above $250
Q: “I purchased the wrong size/color jerseysportswear stock item, how can I exchange it?”
Please send an email including your order number and reason for the exchange to: Sales@jerseysportswear.com
Q: “What are available payment methods?”
We accept various payment methods including credit/debit cards, PayPal, direct bank transfer, Shopify Pay, Apple Pay, and Google Pay for your convenience.
Q: “Can i customize the fabric and the design?”
Absolutely! We take pride in offering 100% customization, covering everything from design to fabric selection.
Q: “How can I set up an online team store?”
Please contact us at Sales@jerseysportswear.com and we will get you in touch with one of our designers to create the items for your team store
Q: “Can JerseSportsWear sponsor our team?"
Occasionally JerseSportsWear does sponsor teams, they are selected on a case by case basis. Send requests to Sales@jerseysportswear.com
Q: “Are the online team stores seasonal or do I need to put my order in around certain dates?"
Our online stores are available 24/7, with no cut-off dates, allowing you to place orders anytime. There are no minimum order requirements, and you can order whatever you need whenever you need it. Our team store ensures that sizes, styles, and colors are always available as everything is made to order in our facility located in New Jersey.
Q: “I have design ideas; how can I get them on paper or get a mockup?"
We would be delighted to assist you in transforming your ideas into designs and mockups. Please feel free to reach out to us at Sales@JerseSportsWear.com, and it would be our pleasure to connect you with one of our experienced designers
Q: “How long do mockups usually take? ”
One to two business days.
Q: “How may mockup revisions can I request? ”
Unlimited!
Q: “Once I have placed the order and paid for it, can I make changes to it? ”
Once your order is sent to production, modifications cannot be made. However, if you require additional items, please contact us, and we'll make every effort to accommodate your request. Please note that while we will do our best to add the items to your order, we cannot guarantee their inclusion.
Q: “I purchased the wrong size custom item; how can I return it? ”
Unfortunately custom items are not returnable.
